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Privacy Policy

A legal disclaimer

Effective Date: 1st April 2025

This Privacy Policy explains how I, Abby Bagnall, collect, use, store and protect your personal information in accordance with the New Zealand Privacy Act 2020. My goal is to respect your privacy while providing a safe, supportive experience both online and in-person.

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1. What I Collect

When you engage with my website, book a session, or join a program, I may collect:

  • Your name and contact details

  • Health information you choose to share (for treatments)

  • Payment and booking details

  • Email or DMs when you contact me

  • Any responses to surveys, feedback forms, or consultations

2. How I Use Your Information

I collect this information to:

  • Provide services (treatments, programs, bookings)

  • Understand your needs and improve your experience

  • Send appointment reminders or updates

  • Offer relevant content or wellness updates (with your permission)

  • Comply with health or legal obligations (when required)

3. Your Information Is Safe With Me

I promise to:

  • Store your information securely (in encrypted booking software + email platforms)

  • Only keep your data for as long as needed for the original purpose

  • Never sell or rent your personal info to third parties

  • Only share info when legally required (e.g. safety or compliance reasons)

4. You’re In Control

You have the right to:

  • Access or correct your personal information at any time

  • Withdraw consent for marketing communications

  • Request that I delete your information (unless legally required to retain it)

To do any of the above, just email me at [insert your email address].

5. Cookies + Website Stuff

Like most websites, mine may use basic cookies to:

  • Help the website function smoothly

  • Understand how people use the site (analytics)

You can manage cookies through your browser settings anytime.

6. Third Party Tools

I use secure platforms like:

  • [e.g. Fresha / Cliniko / Calendly] for bookings

  • [e.g. MailerLite / ConvertKit] for emails
    These providers are privacy-compliant and only access your info to help me deliver services.

7. Changes to This Policy

I may update this policy from time to time to stay in line with legal or business changes. The latest version will always be available on my website.

8. Got Questions?

I’m here to support both your privacy and your wellbeing.
If you have any concerns or requests, reach out directly:
📩 abby@facewhisperer.co.nz 

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This policy complies with the New Zealand Privacy Act 2020 and reflects values of care, clarity, and consent.

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